South Africa's fixed line telecommunications market, which is valued at an estimated R41 billion a year is still dominated by one time monopoly Telkom, despite the licensing, several years ago, of a second fixed line telecommunications operator, Neotel. Meanwhile, mobile telecommunications in South Africa, dominated by two operators, Vodacom and MTN and the less established operator Cell C and the recently launched fourth mobile operator 8ta, have experienced phenomenal growth since the first mobile services were launched in 1994.
Telkom is a leading communications services provider in South Africa providing fixed line, mobile, ICT and data services to the business and consumer markets and offer a wide range of products to suit the needs of consumers. As of 31 March 2013, there were 3.8 million telephone access lines in service and 73 400 ports connected via MSAN access.
Despite the uptake of mobile phones, growth in South Africa's ICT sector has not brought affordable, universal access to a full range of communications services. According to the Department of Communications, interventions to address ICT gaps since 1994 have included establishing tele-centres providing access to training, equipment and services in rural areas, providing internet kiosks at post office centres, funding training for schools, setting up cyber-laboratories at schools and other related measures.